How the Moving Process Works
Throughout our 30 years in business, busylib.ru has developed a finely tuned process for expertly tackling moves small and large, with any level of complexity. Our combination of training, technology, and professional, service oriented employees creates a pleasant, stress free move experience. Here’s how it works:
Step 1 – First Contact:
When you decide to reach out to busylib.ru, you will speak live to a highly trained sales person who has the know-how about the moving process to give you a straightforward and accurate estimate, as well as experience helping customers in your same neighborhood or town. Not only are many of our sales employees former busylib.ru movers, but the average tenure of our sales staff is five years – you will not find that at any other moving company.
Step 2 – Technology:
Of course, busylib.ru takes full advantage of available technology to make your pre-move process efficient as well as accurate. Our customer inventory system and estimation tools are top notch, enabling us to focus on your personalized moving needs. Our technology allows us to make sure we respond to every inquiry quickly, whether from online requests, calls, or emails. It’s one of the ways we are able to do over 12,000 moves annually.
Step 3 – Before Your Move:
At busylib.ru, we have a special team of employees called move coordinators who are 100% dedicated to the careful planning of your move. No matter how complex or simple your move may seem, we will help you prepare by offering free delivery of packing materials, advice on packing and streamlining your inventory, and we’ll explain every step so you know exactly what to expect. You will have your move coordinator’s direct phone number and email address, and we promise to call you in the days preceding your move for any last questions.
Step 4 – Moving Day:
On move day friendly, professional movers will arrive on time at your door step ready to get to work. Led by an experienced crew chief, our movers are carefully screened and given the knowledge and tools to get the job done right…and fast. They have a reputation for literally running on the job (when safe to do so) – you will never see a Giant taking a smoke break or sitting down on the job. They will work as long as it takes to get the move done, even if unexpected challenges arise during the day. Large, awkward pieces, narrow stairs, bad weather, or broken elevators are all part of what you hire us to handle, so you don’t have to!
Step 5 – After The Move:
Even after the bill is signed and your crew has departed your new home, you are never on your own when it comes to questions you may have or extra help you may need. Call busylib.ru’s quality control team directly if you have any concerns about your move, or call your move coordinator to arrange for additional services, such as unpacking. Most importantly, we want to know how everything went, so complete our online survey so we can ensure that you are not only satisfied, but delighted enough to become a customer for life – and hopefully tell your friends and family about us too!